FEDERAL SCHOOL CODE: 002629
We seek to be the best Rutgers University student service office and provide high quality service that consistently
exceeds the expectations of students and families.
The University Financial Aid Office strives to provide the highest quality service to undergraduate, graduate and
professional students in pursuit of their academic goals.
Our primary objective is to assist students and families in planning for and meeting expenses associated with attendance
at the University. With our offices at the Camden, Newark, and New Brunswick campuses, we focus on establishing aid
eligibility, awarding scholarships, grants, loans, and employment to eligible students, and providing financial aid
counseling to students and families for the resolution of problems associated with financing an education. We serve as
the primary advocate for students and families, assisting them in securing necessary financial resources.
We will utilize our expert knowledge to update our technologies, streamline processes, maintain full compliance with
Federal and State student mandates, and effectively manage financial aid resources. In support of the University's
recruitment and retention efforts, we consistently participate in a wide range of outreach events with students, families,
staff, faculty, and community members. We also serve as the primary initiator of research and analysis relating to student
financial assistance and college affordability.
We are committed to providing exemplary service to our students, families, the University community, and the community at
large. We believe our talented staff will make the difference and help us realize our vision.
Keeping service to students and families at the heart of our organization, we stand behind the credo of Rutgers, The State
University, that "Students Are Our Customers." We believe:
We will achieve excellence in all our services by building strong, positive relationships with individuals and organizations
inside and outside the University. We believe that it is our team-oriented staff that will assure the achievement of our
- Customers are the most important people in any business and our customers are students.
- Students are the purpose of our work; they do not interrupt our work.
- Students and their families are an essential part of our business; they are not outsiders.
- Students deserve the most courteous attention we can give them; they are the lifeblood of the University.
Satisfaction: Our goal is to provide the highest quality service. We continually assess
how our clients perceive us, evaluate the outcomes of new ideas, and strategize ways for improvement.
Empowerment: We will provide the training and resources to empower our employees to make
sound and ethical decisions within Federal, State and University guidelines, in order to contribute in meaningful ways to
the overall improvement of our office.
Relationships: We strive to increase mutual respect, communication, and understanding by
encouraging the highest level of cooperation within our office, with other University academic and administrative
departments, and external agencies.
Values: Based upon personal responsibility, accountability, reliability, and sincerity,
we will serve our clients and the community with integrity and consideration.
Innovation: With constant attention to technological advancement, we will create an
environment to ensure our systems are continually improved to enhance the delivery of financial assistance to students
Communication: We continually seek ways to improve communication within our office,
the University community, and outside agencies. We strive to maintain clear, concise, and current information that is
easily accessible to all.
Excellence......... is our common goal, and professionalism is our standard.